FREQUENTLY ASKED QUESTIONS


Below you can find the answers to frequently asked questions. If you do not find your answer, please do not hesitate to call us toll-free at 877-810-4174.

1)  Can I place an order by telephone?

     Yes, you may call us toll-free at 877-810-4174 between the hours of 8 AM and 5 PM Mountain Time (Monday through Thursday) and 8 AM to 4 PM on Friday.

2)  Do you accept purchase orders?

     We accept purchase orders from U.S. based educational and government institutions only. You may fax purchase orders to 877-810-4174. After we receive the purchase order, we will verify the information contained in the PO and will fulfill the order. We will include and invoice with the shipment as well as mail one to your billing address.

3)  What payment methods do you accept?

     We accept Visa, Mastercard, Discover, American Express and Paypal.

4)  What shipping methods do you use?

     We utilize both the US Postal Service (First Class Mail, Priority Mail and Express Mail) and UPS (Ground, 2nd Day Air and Next Day Air) for domestic shipments. International orders are shipped via USPS Priority/Express Mail or FedEx so that tracking and delivery confirmation can be provided.

5)  Do you accept international orders.

      Yes, we accept orders to most international addresses. You will be able to enter your foreign address and get shipping rates during the checkout process.

6)  How do I return an item?

      Please refer to our return policies by clicking on the "Returns" tab at the bottom of every page.

7)  Do you sell wholesale?

      No, we are a retail business only.

8)   Why was my credit card declined?

     The most common reason for a declined credit card is an AVS mismatch due to the billing address not matching the address on file with your credit card company.



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